Aircall je najpoznatiji telefonski Cloud sustava s Cloud Telephony Integrations (CTI) s vašim omiljenim CRM & Helpdesk softverima.
Aircall Croatia pomaže Aircall klijentima kod uspostavljanja suradnje s kompanijom Aircall.
Nakon odabira paketa koji je idealan za vaše potrebe, radi se na tzv. portanju postojećih brojeva telefona u sustav Aircall. Isto tako, ako trebate nove telefonske brojeve, registrirati ćete ih uz pomoć Aircall iz svog dashboarda.
Aircall Onboarding i Support tim će riješiti sva potrebna povezivanja i podešavanja za vas. Isto tako, integracije s raznim vanjskim sustavima, CRM, SMS, .. i sl. je moguće napraviti direktno iz Aircall dashboarda, a uz to sve postoji i Aircall API.
Ako će biti potrebno, Aircall Croatia može sudjelovati u podešavanju sustava, te edukaciji korisnika.
Features
Phone System Features
Toll-Free Numbers
Instantly create toll-free numbers in your local area code or any country in which your business operates.
International Numbers
Claim local numbers for your business in 100+ countries — even if your team works a continent away.
Call Conferencing
Make it a collaborative conversation by hosting a total of up to five people on the same live call.
Business Hours
Set customized schedules to confirm exactly when each of your numbers are available to receive calls.
Voicemail
Record, upload, or write the script for a customized message to greet callers when you’re away.
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Interactive Voice Response (IVR)
Set up a smart directory that automatically guides callers to the correct team on their first try.
Extensions
Assign everyone on the team a personalized three-digit extension their colleagues can quickly dial.
Blacklist Numbers
Eliminate spam callers and bots so you can focus more on the conversations your business cares about.
Virtual call center
Find all your numbers and your users in one place, even if they’re all over the globe.
Collaboration
Shared Contacts
Create and share selected contacts with your team so everyone can follow the conversation.
Warm Transfer
Give your teammates the option to quickly speak to one another before transferring a live call.
Shared Call Inbox
Get a complete perspective of calls that require a follow-up and archive old assignments as you go.
Call Commenting & Assignment
Assign a call to a teammate, leave them an explanatory comment, and the call will pop up on their to-do list.
Call Center Features
Real-Time Modifications
Toggle your system settings at any time, including adding new numbers or users in a single click.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Ring Groups
Route calls to teams grouped by location, language, skill, or any other trait you’d like.
Parallel Calls
Put your current conversation on hold and simultaneously start a separate call with a third party.
Unlimited Concurrent Calls
Take or place as many calls as you would like — simultaneously — on the same phone number.
Queue Callback
Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.
Time-Based Routing
Set team and/or individual working hours to assure calls are routed only to available employees.
Skill-Based Routing
Route calls to teammates grouped by shared skills like a linguistic or technical specialty.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Pause-Resume Recording
Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
Productivity
Desktop Notifications
Get incoming call alerts sent to your screen and start the conversation by clicking the banner.
Ring on Speakers
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.
Click to Dial
Save minutes every day by launching calls in the Aircall app with a single click.
Forward-to-Phone
Stay in touch even when your office is out of reach by forwarding calls to your mobile device.
Custom Filters
Search and sort through categorized calls to find the exact conversation you are looking for.
Tags
Tag calls to give your team all the context it needs for smart decisions and smooth follow-ups.
After-Call Work
Give your team time after every call to quickly tag, assign, and prepare for the next conversation.
Power Dialer
Make calls in rapid succession with a powerful sales dialer that automatically adds numbers from any webpage.
CRM Integrations
Aircall integrates with your CRM and Helpdesk tools to keep all conversations connected.
Business Phone App for Mobile
Our new business phone app is packed with the powerful Aircall features our users love into a device that fits in your pocket.
Analytics
Call Center Analytics
Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.
Live Feed
Gain a real-time perspective of team activity so you can shift resources and optimize productivity.
Call Monitoring
Accelerate employee training and boost call quality assurance by monitoring live calls.
Call Whispering
Secretly speak to teammates while they are on a live call so you can provide timely advice.
Integration Features
Computer Telephony Integration (CTI)
Our one-click CTI lets you customize workflows, improve team productivity, and boost customer experience.
Webhooks & API
Connect our phone system to your everyday tools or build a new custom workflow.
Contact Synchronization
Build your network of shared contacts via Google Apps, CRM or PieSync imports.
One-Click Set Up
Activate integrations in one click from the Aircall admin dashboard and manage all settings in one place.
Insight Cards
See more context behind every inbound call by pulling related data from other apps into view.
Integracije
amoCRM
CRM
Connect Aircall and amoCRM to manage call activity in one place. With the Aircall CTI, make and receive phone calls from amoCRM.
Avoma
AI & TRANSCRIPTION
Transcribe and analyze customer-facing calls to get summarized notes and actionable insights from every conversation.
BigCommerce
ECOMMERCE
Get easy access to customer details in BigCommerce every time the phone rings.
Bullhorn
HR & RECRUITING
Connect Aircall with Bullhorn to sync the inbound and outbound phone calls that your staffing business handles with your applicant management system.
Callingly
PRODUCTIVITY
When a new lead is added to your CRM, Callingly immediately calls your sales team until an agent picks up and then dials the lead automatically through Aircall.
Copper
CRM
Integrate Aircall cloud-based phone system with Copper CRM in just a few clicks. Streamline workflow and save time. Access the caller’s Person record as soon as the phone rings, and automatically log calls in Copper.
Diduenjoy
SURVEYS
Send satisfaction surveys by SMS after a call and monitor your team’s performance. Automatically collect feedback from your customers to continuously improve the quality of your service.
ExecVision
AI & TRANSCRIPTION
ExecVision ingests, transcribes, and analyzes business conversations to surface actionable data and insights.
FLG
CRM
Connect Aircall and FLG to keep your call activity logged in your CRM. Quickly access customer information from your CRM on Aircall.
Freshdesk
HELP DESK
Connect Aircall to Freshdesk and integrate your phone lines with the rest of your support channels.
Freshsales
CRM ⋅ SALES AUTOMATION
Integrate Aircall and Freshsales to boost sales productivity. Streamline workflow with automatic call logging and quick access to the Lead or Contact page.
Front
HELP DESK
Connect Aircall to Front in order to automatically log all incoming calls into the inbox of your choice (including their recording if you’d like to).
Gong
AI & TRANSCRIPTION
Integrate Aircall with Gong to capture and analyze sales conversations. Gather call recordings in Gong to obtain transcripts and insights from every customer interaction.
Gorgias
ECOMMERCE ⋅ HELP DESK
Save all your calls in Gorgias and make your support agents even more productive!
HappyFox
HELP DESK
Make and receive phone calls from HappyFox and track your call activity as tickets.
Help Scout
HELP DESK
Connect Aircall with Help Scout to empower your support agents to be more productive, and add context to their phone conversations.
Hubspot
CRM
The HubSpot phone integration with Aircall allows you to connect all your call information into HubSpot. Surface all caller data during a call and save it into your client records instantly.
Intercom
HELP DESK ⋅ LIVECHAT
Integrate Aircall and Intercom to improve your agent efficiency and make your customers happier. Aircall will display all your phone calls directly in the right customer tickets and keep all your records up to date.
JobAdder
HR & RECRUITING
Sync inbound and outbound phone calls with your applicant management system, and have more informed conversations with every candidate.
Klaus
QUALITY ASSURANCE
Integrate Aircall and Klaus to rate your peer or agent’s call activity. Improve the quality of your customer service by making internal feedback easy and systematic.
Kustomer
ECOMMERCE ⋅ HELP DESK
Integrate Aircall & Kustomer to have your helpdesk and phone calls all in one place. Streamline your workflow and increase agent productivity.
Leadsbridge
PRODUCTIVITY ⋅ SALES AUTOMATION
Magento
ECOMMERCE
Connect Aircall and Magento for easy access to your caller’s details the moment the phone rings, right from the Aircall app.
The Microsoft Dynamics Aircall integration empowers your sales and customer support representatives to add data and context to their phone conversations.
Microsoft Teams
PRODUCTIVITY
Choose the Aircall events to get notifications about directly in the platform your team uses to collaborate and stay connected.
Nicereply
SURVEYS
Integrate Aircall with Nicereply to send CSAT, CES or NPS surveys automatically after a call.
noCRM.io
CRM ⋅ SALES AUTOMATION
Integrate Aircall & noCRM.io to automatically log call activity in noCRM.io. Keep track of your call activity in noCRM.io.
Outreach
SALES AUTOMATION
Connect Aircall and Outreach to increase sales productivity by streamlining your call workflows and sales processes.
PieSync
PRODUCTIVITY
Connect Aircall to PieSync to automatically sync all your contacts with your business tools.
Pipedrive
CRM ⋅ SALES AUTOMATION
Integrate your phone system with Pipedrive and delve deeper into client conversion and satisfaction. This integration automatically syncs all your phone data in Pipedrive (recordings, notes, new contacts, tickets & more).
Planhat
HELP DESK
Make and receive phone calls from Planhat, log interactions and let your customer success team focus on your customers.
Plecto
DATA & REPORTING
Easily import data from Aircall to Plecto, a customizable visualization tool giving you real-time insights into your most important business KPIs.
Postcall.io
SURVEYS
After call surveys by SMS and email, built for Aircall.
Re:amaze
ECOMMERCE
Save all your calls in Re:amaze and make your support agents even more productive!
Refract
AI & TRANSCRIPTION
Sync Aircall with Refract for call analysis and performance coaching. Capture actionable notes from every call, meeting, and demo with over ten languages supported.
Rippling
HR & RECRUITING
Unify your employee data and systems with the Aircall – Rippling integration. Automatically provide or remove access to Aircall for arrival and departures.
Salesforce
CRM
Connect Aircall to Salesforce in one click. Make and receive phone calls directly from your Aircall app within Salesforce.
Salesloft
SALES AUTOMATION
Streamline Sales team workflows by auto-logging call details and surface relevant caller details every time the phone rings.
Segment
DATA & REPORTING
Aggregate Aircall phone events and call details as a source for your data warehouse
Shopify
ECOMMERCE
Integrate Aircall to Shopify and get contextual data on your customer while on the phone. Order information is instantly displayed in the Aircall app.
Slack
PRODUCTIVITY
Create channels to gather all your call information directly in Slack. Just choose the events you want to push in Slack and Aircall will do it.
SnapCall
ECOMMERCE ⋅ PRODUCTIVITY
Stories
DATA & REPORTING
SugarCRM
CRM
Connect Aircall with SugarCRM to get a more detailed view of your caller.
TeamGram
CRM
Connect Aircall and TeamGram to automate logging your call activity in your CRM. Quickly access relevant customer information from TeamGram when you’re on a call.
Typeform
PRODUCTIVITY ⋅ SURVEYS
Connect Aircall with Typeform to respond faster to online call back requests. Quickly scan any survey responses in Aircall before dialing to have better conversations.
Voxpay
PAYMENTS & BILLING
Secure remote credit card payments over the phone. Voxpay is certified PCI-DSS Level 1.
Zapier
DATA & REPORTING ⋅ PRODUCTIVITY
Connect Aircall to any third-party software to automate your workflows. Our Zapier integrations allows you to do that in just a few clicks.
Zendesk
HELP DESK
Start making and receiving your calls directly from Zendesk. Automatically create tickets and match your incoming calls to your existing customer records.
Zendesk Sell
CRM ⋅ SALES AUTOMATION
Connect Aircall with Zendesk Sell to boost sales productivity and close deals faster. Reps save time with automatic call logging and quick access to the Lead or Contact page.
Zoho CRM
CRM
Connect Aircall with ZohoCRM to empower your Sales teams to be more productive, and add context to their phone conversations.
Zoho Desk
HELP DESK
Connect Aircall with Zoho Desk for faster ticket resolution. Instantly add call center capabilities to Zoho Desk and centralize your phone interactions in one place.
